FAQ / Store Policy

 

Can I use multiple coupon codes at once?

• Our system only allows for one coupon per order and cannot be applied on top of orders with an automatic discount already applied. Please note that orders cannot be edited or cancelled after they are placed, nor can we retroactively apply discounts, so it is the customer’s responsibility to verify their coupon code was successfully applied.

How do I edit or cancel my order?

• Due to fast moving inventory, orders cannot be changed or cancelled once they are placed. If you need to make a return, you may do so once the order arrives.

Can I return for a refund?

We offer store credit only. Item return must be requested within a week of delivery in new condition (tags attached, no stains, no pulls, ETC) with original packing slip included. Store credit will be applied once items have been inspected. 

SALE ITEMS ARE FINAL SALE - no exceptions

 

I received a damaged/faulty item. What do I do? 

Please email us at threadandcanvasri@gmail.com within 3 days of receiving the item and we will find a solution!